goobet Privacy
Policy

For the purposes of this Privacy Policy, the data controller responsible for the personal data of players registered on the goobet platform (goobet.vip) is goobet, the operator of the online casino and sports betting platform serving the Bangladesh market. All references to "goobet", "we", "our", or "us" in this Privacy Policy refer to the platform operator.

This Privacy Policy applies exclusively to personal data collected through the goobet.vip website, its subdomains, its mobile-optimised interface, and any related customer support channels operated by goobet. It does not apply to third-party websites or services that may be referenced or linked from the platform.

By registering an account and using the goobet platform, you acknowledge that you have read this Privacy Policy and that you consent to goobet's collection and processing of your personal data as described herein. If you do not agree with the terms of this Privacy Policy, you must not register an account or use the goobet platform.

goobet processes your personal data for specific, defined purposes only. We do not process personal data in ways that are incompatible with the purposes for which it was originally collected. The primary purposes for which we use your data are set out below.

• Account Management: To create, maintain, and administer your goobet account, including processing login authentication, updating account settings, and managing responsible gaming tool configurations.
• Transaction Processing: To process deposits in BDT via bKash, Nagad, Rocket, Upay, and bank transfer, and to process withdrawal requests to your verified payment account.
• Identity Verification (KYC): To verify your identity and age (18+ requirement) as part of our Know Your Customer obligations, and to prevent fraud, money laundering, and underage gambling.
• Customer Support: To respond to your queries, investigate complaints, resolve disputes, and provide assistance via live chat and email.
• Responsible Gaming: To monitor gaming behaviour, apply deposit limits, session limits, loss limits, and self-exclusion settings, and to identify and reach out to players showing patterns consistent with problem gambling.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, collusion, automated betting, and unauthorised account access.
• Legal and Regulatory Compliance: To comply with applicable anti-money-laundering (AML) requirements, record-keeping obligations, and to cooperate with any lawful request from a competent authority.
• Service Improvement: To analyse aggregated and anonymised usage data in order to improve platform features, game selection, performance, and the overall Bangladesh player experience.
• Marketing Communications: To send you promotional offers, bonus notifications, and seasonal promotions (e.g., BPL season offers, Eid promotions) via SMS or email — but only where you have consented to receive such communications. You may withdraw marketing consent at any time by contacting support.

goobet does not sell your personal data to third parties. We share your data only in the limited circumstances described below, and only to the minimum extent necessary for the specified purpose.

• Payment Processors: Your mobile number and transaction reference data are shared with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank solely to process your deposit and withdrawal requests. These providers are independent data controllers for the data they receive in the course of payment processing.
• KYC and Identity Verification Providers: Where required for age and identity verification, your submitted identity documents and personal details may be shared with a third-party KYC verification service provider. These providers process your data on goobet's behalf under strict data processing agreements and may not use your data for any other purpose.
• Game Software Providers: When you play games from providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming, limited session data (such as player ID and game session token) is shared with the game provider's platform in order to load and operate the game. These providers do not receive your full personal profile.
• Technology and Infrastructure Providers: goobet uses cloud hosting, content delivery, and cybersecurity providers to operate the platform. These providers may process your technical data (IP address, server logs) as data processors acting under goobet's instructions.
• Legal and Regulatory Authorities: goobet may disclose your personal data to competent legal authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, by court order, or in connection with the investigation of fraud, money laundering, or other illegal activity.
• Business Transfers: In the event of a merger, acquisition, or sale of goobet's platform or assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material changes to this Privacy Policy that result from it.

goobet retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The table below summarises our standard retention periods by data category.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymised. Anonymised data (from which you can no longer be identified) may be retained beyond these periods for statistical and analytical purposes without restriction.

• Active Accounts: As long as your account remains open and active on goobet, your personal data is retained to enable the continued provision of services.
• Inactive Accounts: Accounts that have had no login activity for 24 consecutive months may be classified as dormant. goobet will attempt to contact you at your registered mobile number or email before initiating any dormancy-related account review.
• Self-Excluded Accounts: Where an account has been permanently self-excluded, personal data is retained for the legally required period to prevent re-registration during the exclusion term.

goobet implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security programme covers the full data lifecycle from collection through to deletion.

• Transport Encryption: All data transmitted between your device and goobet.vip is encrypted using TLS 1.2 or higher (256-bit SSL). Our SSL certificate is maintained on all platform touchpoints including the account dashboard, payment pages, and support channels.
• Data-at-Rest Encryption: Sensitive personal data stored in goobet's databases — including identity documents and payment method references — is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data within goobet's internal systems is restricted on a strict need-to-know basis. Staff members are granted access only to the data categories necessary to perform their specific job function. All internal access is logged and audited.
• Password Security: Account passwords are stored using one-way cryptographic hashing with salting. goobet staff cannot view your password in plain text. Players are encouraged to use strong, unique passwords and to enable any available account security features.
• Fraud Detection Systems: goobet operates real-time fraud detection systems that monitor for suspicious login patterns, unusual transaction activity, and potential account compromise. Where a security threat is detected, goobet may temporarily suspend account access pending verification.
• Third-Party Security Standards: All third-party service providers who process personal data on goobet's behalf are required to maintain security standards consistent with those applied by goobet. Data processing agreements with all providers include security obligations and breach notification requirements.
• Data Breach Response: In the event of a personal data breach that is likely to result in risk to affected players, goobet will notify affected individuals promptly and take immediate steps to contain the breach, assess its scope, and implement remediation measures.

While goobet takes extensive measures to protect your data, no online platform can guarantee absolute security against all possible threats. We encourage all players to take personal security precautions including using strong passwords, keeping their registered mobile number secure, and logging out of their goobet account after each session.

goobet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or changes in the services we offer to Bangladesh players. All updates will be published on this page at goobet.vip/privacy-policy with a revised effective date.

• Material Changes: Where a change to this Privacy Policy is material — meaning it significantly affects how your personal data is processed or the rights available to you — goobet will endeavour to provide advance notice via your registered email address or via a prominent notice on the platform prior to the change taking effect.
• Continued Use as Acceptance: Your continued use of the goobet platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the revised Privacy Policy, you must cease using the platform and may request account closure as described in our Terms & Conditions.
• Minor Changes: Minor editorial updates — such as corrections to grammar, clarifications of existing practices that do not change their substance, or updates to contact details — may be made without prior notice. The effective date will be updated to reflect any change, however minor.
• Version Reference: The current version of this Privacy Policy is always the binding version. References to prior versions are not maintained publicly by goobet. Players are encouraged to review this page periodically to remain informed of current data practices.

We are committed to maintaining the highest standards of transparency regarding how we handle your personal data. If you have any questions about a specific change to this Privacy Policy, please contact our data team at [email protected].